Privacy Policy
Last Updated: July 13, 2026
Welcome to Himal Ride ("Himal Ride", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile applications, and related services (collectively, the "Services").
By accessing or using Himal Ride, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Himal Ride is a ride-sharing platform that connects passengers with independent drivers through digital technology, providing safe, reliable, and convenient transportation services.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Full name
Email address
Mobile phone number
Residential or billing address
Date of birth (where required)
Profile photograph
Government-issued identification (for driver verification or legal compliance)
Driver Information
For drivers, we may collect:
Driver's license details
Citizenship or national identification information
Vehicle registration details
Vehicle insurance documents
Driver profile photo
Vehicle photos
Background verification information where required by law
Ride Information
When you use our Services, we may collect:
Pickup location
Destination
Route information
Ride history
Trip duration
Fare information
Driver and passenger ratings
Ride preferences
Location Information
With your permission, Himal Ride collects precise location information to:
Match riders with nearby drivers
Navigate trips
Estimate arrival times
Improve service quality
Enhance safety
Location data may be collected while the app is in use and, where permitted and necessary for ride functionality, in the background.
You may disable location permissions through your device settings; however, doing so may limit certain features of the Services.
Device Information
We may automatically collect:
Device model
Operating system
App version
Device identifiers
IP address
Browser type
Language settings
Time zone
Network information
Crash reports
Diagnostic information
Payment Information
When payments are processed electronically, payment information is handled securely through authorized payment service providers.
Himal Ride does not store complete debit card or credit card numbers on its servers.
Communications
We may collect information when you:
Contact customer support
Submit feedback
Participate in surveys
Send emails
Chat with support representatives
3. How We Use Your Information
We use your information to:
Create and manage user accounts
Verify user identity
Match riders with drivers
Process ride bookings
Calculate fares
Process payments
Improve navigation accuracy
Provide customer support
Send ride confirmations
Notify users about trip updates
Prevent fraud
Detect suspicious activity
Ensure platform safety
Improve our services
Personalize user experience
Comply with legal obligations
4. Sharing Your Information
We may share information only when necessary.
This may include sharing with:
Drivers
Drivers receive only the information necessary to complete a trip, including:
Passenger name
Pickup location
Destination
Contact information (when necessary)
Riders
Passengers may receive:
Driver name
Driver photograph
Vehicle information
Vehicle registration number
Driver rating
Estimated arrival time
Service Providers
We may share limited information with trusted service providers including:
Cloud hosting providers
Payment processors
SMS providers
Email providers
Customer support providers
Analytics providers
These providers are contractually required to protect your information.
Legal Authorities
We may disclose information when required by law or when necessary to:
Comply with legal obligations
Prevent fraud
Protect public safety
Respond to lawful government requests
Protect our legal rights
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Remember user preferences
Improve website functionality
Analyze website traffic
Measure performance
Enhance user experience
Users may manage cookie preferences through their browser settings.
6. Third-Party Services
Himal Ride may use trusted third-party services including:
Google Maps Platform
Firebase
Google Analytics
Push Notification providers
Payment gateways
SMS gateways
Email service providers
These services have their own privacy policies governing their data processing activities.
7. Data Security
We implement industry-standard security measures to protect your information, including:
Encrypted communications (HTTPS)
Secure servers
Firewalls
Access controls
Authentication systems
Regular security monitoring
Backup procedures
Vulnerability assessments
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Improve our platform
When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.
9. Your Rights
Depending on applicable law, you may have the right to:
Access your personal information
Update inaccurate information
Correct incomplete information
Request deletion of your account
Request a copy of your personal data
Withdraw consent where applicable
Object to certain processing activities
Requests may be submitted using the contact information provided below.
10. Account Deletion
You may request deletion of your Himal Ride account at any time through the application or by contacting customer support.
Some information may be retained where required by law, regulatory requirements, fraud prevention, dispute resolution, or legitimate business purposes.
11. Children's Privacy
Himal Ride is intended for users who are at least 18 years of age, or the minimum legal age required under applicable laws.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
12. International Data Transfers
If our technology infrastructure or service providers are located outside Nepal, your information may be transferred and processed in other jurisdictions.
We take reasonable steps to ensure that transferred data receives appropriate protection consistent with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be posted on our website and, where appropriate, communicated through our Services.
The "Last Updated" date will always indicate the latest version.
14. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Himal Ride
Website: https://www.himalride.com (replace if different)
Email: privacy@himalride.com
Customer Support: support@himalride.com
Phone: +977-XXXXXXXXXX
Office Address:
Himal Ride Pvt. Ltd.
[Your Office Address]
Kathmandu, Nepal
15. Consent
By accessing or using Himal Ride's website, mobile applications, or related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.